Return & Exchange Policy

Effective Date: [23/02/2025]

At JL Drew, we are committed to ensuring that you and your little one are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange policy to make your shopping experience worry-free.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be unused, unworn, unwashed, and in their original packaging.
  • Items must be returned within 30 days from the date of delivery.
  • Proof of purchase (receipt or order confirmation email) is required.
  • Items marked as final sale, clearance, or personalized products are not eligible for return or exchange.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us – Email us at info@jl-drew.com with your order number and reason for return.
  2. Receive Return Authorization – We will provide return instructions and a return shipping address.
  3. Ship the Item – Pack the item securely and send it using a trackable shipping service.
  4. Receive Refund – Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

💡 Refunds will be issued to the original payment method. Shipping fees are non-refundable.

3. Exchange Policy

If you received the wrong item, the wrong size, or a defective product, we are happy to exchange it:

  • Contact us at info@jl-drew.com within 7 days of receiving your order.
  • We will cover the return shipping costs if the error was on our part.
  • Exchanges are subject to stock availability.

4. Damaged or Defective Items

If you receive a damaged or defective product, please email us at info@jl-drew.com within 48 hours of delivery with:

  • A clear photo of the damaged item.
  • Your order number and a brief description of the issue.

We will work with you to resolve the issue by offering a replacement or full refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged for health and safety reasons:

  • Pacifiers, bottles, and feeding accessories.
  • Diapers and wipes.
  • Personalized or customized items.
  • Gift cards.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check with your bank or credit card company as processing times may vary.
  • If it has been over 10 business days, contact us at info@jl-drew.com.

7. Contact Us

For any return or exchange inquiries, reach out to us:

📧 Email: info@jl-drew.com
📞 Phone: +1 229-378-5599
📍 Address: 27 Jacks Way, Tifton, GA 31793

Thank you for shopping with JL Drew! We value your trust and look forward to serving you again.