Return & Exchange Policy
Effective Date: [23/02/2025]
At JL Drew, we are committed to ensuring that you and your little one are completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and exchange policy to make your shopping experience worry-free.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Items must be unused, unworn, unwashed, and in their original packaging.
- Items must be returned within 30 days from the date of delivery.
- Proof of purchase (receipt or order confirmation email) is required.
- Items marked as final sale, clearance, or personalized products are not eligible for return or exchange.
2. Return Process
To initiate a return, follow these steps:
- Contact Us – Email us at info@jl-drew.com with your order number and reason for return.
- Receive Return Authorization – We will provide return instructions and a return shipping address.
- Ship the Item – Pack the item securely and send it using a trackable shipping service.
- Receive Refund – Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
💡 Refunds will be issued to the original payment method. Shipping fees are non-refundable.
3. Exchange Policy
If you received the wrong item, the wrong size, or a defective product, we are happy to exchange it:
- Contact us at info@jl-drew.com within 7 days of receiving your order.
- We will cover the return shipping costs if the error was on our part.
- Exchanges are subject to stock availability.
4. Damaged or Defective Items
If you receive a damaged or defective product, please email us at info@jl-drew.com within 48 hours of delivery with:
- A clear photo of the damaged item.
- Your order number and a brief description of the issue.
We will work with you to resolve the issue by offering a replacement or full refund.
5. Non-Returnable Items
The following items cannot be returned or exchanged for health and safety reasons:
- Pacifiers, bottles, and feeding accessories.
- Diapers and wipes.
- Personalized or customized items.
- Gift cards.
6. Late or Missing Refunds
If you haven’t received a refund yet:
- Check with your bank or credit card company as processing times may vary.
- If it has been over 10 business days, contact us at info@jl-drew.com.
7. Contact Us
For any return or exchange inquiries, reach out to us:
📧 Email: info@jl-drew.com
📞 Phone: +1 229-378-5599
📍 Address: 27 Jacks Way, Tifton, GA 31793
Thank you for shopping with JL Drew! We value your trust and look forward to serving you again.