FAQ's
Welcome to JL Drew’s FAQ page! We’ve compiled a list of the most commonly asked questions to assist you. If you don’t find the answer you’re looking for, feel free to contact us at info@jl-drew.com or call +1 229-378-5599.
1. Ordering & Payment
Q: How do I place an order?
A: Simply browse our website, add your desired baby products to the cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly, but if you need changes, contact us at info@jl-drew.com within 24 hours of placing your order.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently ship across the United States. For international shipping inquiries, please contact us.
Q: How long does shipping take?
A: Orders are typically processed within 1-2 business days. Delivery times vary based on location and shipping method, usually taking 3-7 business days.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number via email to monitor your package’s progress.
3. Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be unused, in original packaging, and with proof of purchase.
Q: How do I initiate a return or exchange?
A: Contact our support team at info@jl-drew.com or call +1 229-378-5599 to start the return process.
Q: Do you cover return shipping costs?
A: If the return is due to a defect or incorrect item, we will cover shipping. Otherwise, the customer is responsible for return shipping costs.
4. Product Information
Q: Are your baby products safe for newborns?
A: Yes! All our products are carefully selected, meet safety standards, and are designed with your baby’s well-being in mind.
Q: How do I know which product is best for my baby?
A: Check our detailed product descriptions, or feel free to contact us for personalized recommendations.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via:
📧 Email: info@jl-drew.com
📞 Phone: +1 229-378-5599
🏠 Address: 27 Jacks Way, Tifton, GA 31793
Q: What are your customer support hours?
A: We are available Monday to Friday, 9:00 AM - 6:00 PM (EST), and Saturday 10:00 AM - 4:00 PM (EST).
Still have questions? Contact us anytime! We’re here to make your shopping experience smooth and enjoyable. 💙